National Milk Agency

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Customer Charter

THE AGENCY'S COMMITMENT

The National Milk Agency is committed to delivering an efficient, courteous and quality service to its customers.

The Agency will treat all our customers equally ensuring that there is no discrimination on the grounds of a person's colour, marital status, gender, ethnic origin, sexual orientation or religion.

The Agency will be sensitive to its customers’ needs and take into account their age, their capacity to understand often complex rules and procedures and any disability that they may have.

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Customer Charter (English)